Service Center Secretary/Receptionist - St. Vincent Catholic Charities

Job Details
Lansing, MI

Service Center Secretary/Receptionist

(Part Time / Hourly - Afternoon / Evenings)

Greet and receive clients, partners, visitors and the general public, both personally in the reception area and over the telephone.  Assist clients with their requests; announce clients and visitors to the appropriate staff; transfer telephone calls to staff and/or voicemail as directed.  Other duties as assigned.


  • Answer all STVCC incoming telephones calls and direct them to the proper staff member or program.
  • Greet and receive all clients/visitors; assist them in contacting the appropriate staff member or program.
  • Maintain a positive and professional interpersonal relationship with incoming telephone calls, visitors, clients and staff along with representing the best interests of the Agency at all times. 
  • Remain sensitive to language and cultural differences of clients and staff.
  • Receive & sort incoming U.S. Mail daily.
  • Receive incoming packages (such as U.P.S.) and distribute to appropriate staff the same day.
  •  Coordinate Sign-In/Sign-Out of Agency computer and projector.
  • Backup to the coordinating STVCC Service center Secretary/Receptionist.


  • Maintain closed Counseling Service files.
  • Data entry into Apricot for Counseling Services:  Initial entry of client information, update information/visits/session count, Outcome Questionnaires (Adult & Youth).
  • At the end of the work day:  turn off lights; lock file cabinets in SC Lobby office; lock file cabinets in Therapist’s office area; sound machines, secure therapy room area and evening fees collection.
  • Evening counseling client reminder phone calls for next day appointments.
  • Mental health:  Check in clients utilizing Counseling Service Appointment Book, Billing Tickets, taking payments; connecting client with Therapist.
  • Mental Health; Intake Packets to new clients, explain documents if knowledgeable, double check that all forms have signatures, witness appropriate documents, copy documents as required.
  • New Directions:  Give Intake packet to new clients.
  • Basic Counseling Clerical Backup as needed.
  • Collects all agency cash receipts and credit card payments according to the STVCC “Cash Receipts” Policy and Procedures.
  • Distribute employee paychecks, Foster parent checks, bus passes at the SC front desk.
  • Distribute W-2’s in January of each year.
  • Backup to various Agency Receptionist/Administrative duties as needed.


Education: High school education.                    

Experience: 2 years related Receptionist experience.


St. Vincent Catholic Charities

ATTN:  Shawn Koster

Fax: 517-886-1191


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