Director of Children's Residential Services - Hope Network Behavioral Health Services

Job Details
Grand Rapids, MI

About Us

Behavioral Health Services (BHS) provides a full range of services for persons with severe and persistent mental illness and/or individuals with emotional well-being needs to achieve a maximum level of independence, community integration, and satisfaction with life. Our continuum of care stretches across the state assisting persons with intensive and varying acuity needs. Whether someone needs 24 hour therapeutic supports, personal care, community living support, benefit and service brokering, brief or short-term counseling, or any of our many community services, our behavioral health team is there to serve. We do all of this because we believe every person can be more, can do more, can go further than anyone ever imagined. We help people overcome.


The Director of Children’s Residential Services is a key associate at Hope Network whose primary responsibilities include: Overall management of the Hope Network Behavioral Health Services Developmental Adolescent Residential Treatment (DART) residential treatment program. Coordinate services necessary to meet children’s needs through provisions of service and/or supervision of services provided by clinical, managerial, professional, and direct care staff.  A trauma-informed approach is a necessity of this role.  Participate in the development of new and existing programs. Responsible to ensure that facilities and documentation meet applicable licensing rules, accreditation standards, and contract/funder requirements.  Participate in and be responsible for development, monitoring and adherence to department budget(s). Ultimately responsible for the supervisory tasks of the individuals this position supervises (see organization chart).


This is not intended to be an exhaustive listing of job functions.  This job description is in no way states or implies that these are the only duties to be performed by this employee.  The employee is required to follow any other instructions and to perform any other duties as assigned by management.

1. Regular and predictable attendance is an essential requirement of this position.

2. Clinical
a. Ensure that each child served is actively involved in the individual planning process and has a major role in determining the direction of his/her individual plan.  Ensure that the individual plan contains goals and objectives that incorporate the unique strengths, abilities, needs, and preferences of the child served. 
b. Provide leadership to residential staff on clinical and program issues.  Will be responsible for guiding all treatment to occur in a trauma-informed manner.
c. Ensure the establishment and maintenance of systems to meet all appropriate quality standards and obligations to funders (DHHS, Recipient Rights, licensing, CARF, DCIS, contracts, etc.). 
d. Ensure development of procedures regarding clinical coverage and scheduling for department(s) including crisis management and routine clinical problem solving with designated staff.  Responsible for serving as a back-up for the on-call rotation.
e. Coordinate timely admission and thorough screening processes for the department(s).  Provide intake functions for new children, as needed.
f. Ensure appropriate utilization review for children within HNBHS.
g. Identify, follow-through, and correct problem areas.  Develop and implement methods for improvement of services.
h. Strong understanding of the impacts of trauma, child development, licensing rules and regulations, and therapeutic behavioral interventions.
i. Familiar with and meets all licensing and accreditation standards as required by program, i.e. AFC, DCIS, and CARF. Ensure successful completion of all required licensing documentation and reporting requirements. 
j. Ensure the protection and promotion of the rights of the children served.

3. Supervisory
a. Responsible for hiring, training, and direct supervision of Manager(s) of Children’s Services, and/or other staff as designated in the organizational chart.
b. Responsible for personnel management functions for all staff, including but not limited to the timely completion of the following: staff orientation, performance evaluations, discipline, progressive and professional review, necessary professional development activity and required training. 
c. Ensure that all required personal professional development, training objectives and evaluation goals are met on a timely basis.
d. Guarantee facilities are maintained in such a fashion to ensure a safe and clean environment for all staff and residents.
e. Proactively work toward maintaining a high level of quality of care for the children served.
f. Monitor for accuracy and ensure timely completion of all Program Manager and Case Manager documentation (including SALs and all other record compliance systems).

4. Administrative / Human Resources / Finance
a. Participate in committees, task forces, and other related meetings and activities as assigned by supervisor.
b. Responsible for timely developing, monitoring and complying with department budgets.
c. Proactively works toward maintaining or attaining acceptable level of staff turnover based on agency standards.
d. Keep the Clinical Operations Director updated on all program related issues that concern the efficient and effective operation of the program. 
e. Establish and enforce residential procedures as well as taking a proactive stance toward accident prevention to ensure staff and resident safety.
f. Complete assigned paperwork in a professional and timely manner.

5. Others duties as assigned.


Educational / Talent Requirements:

1. Master’s degree in a human service field from an accredited institution of higher learning. 
2. Licensed mental health professional licensed by the State of Michigan as a LLMSW, LMSW, LLPC, LPC, TLLP or LLP is required for Harbor Point, Grandview and West Lake.
3. Willingness to engage in therapeutic interactions with clientele, to include case management, individual therapy, and group therapy as needed is required for this position.
4. Valid Michigan driver's license with acceptable driving record according to Hope Network policy.


Work Experience Requirements:
1. Minimum two years prior employment experience in a Child Caring Institution in a supervisory role.
2. Experience in providing therapy to children in residential care is preferred.
3. Prior employment experience in staff supervision and residential care preferred.

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